Privacy Policy

Introduction

Helios Realis Group ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with real estate transactions.

Helios Realis Group is operated by the Khachatryan & Mei Team, a real estate team operating under Big Block LPT Realty, a brokerage licensed in the State of California. We primarily serve clients in San Diego County. This policy is designed to comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable federal and state privacy laws.

Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address
• Real Estate Inquiry Details: Property preferences, budget range, timeline for buying or selling, current property information
• Financial Information: Pre-approval status, mortgage information (when voluntarily shared for transaction purposes)
• Communications: Messages, emails, and other correspondence with our team
• Transaction Records: Information related to real estate transactions we facilitate

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, search queries on our site
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze site usage
• Location Data: General geographic location based on IP address

Information from Third Parties

• MLS Data: Property listings and related information from Multiple Listing Services
• Public Records: Property ownership, tax records, and other publicly available information
• Referral Sources: Information from partners who refer you to us

How We Use Your Information

We use your information for the following purposes:

• To provide real estate brokerage services and facilitate property transactions
• To respond to your inquiries and communicate about properties, market updates, and our services
• To send you property listings that match your criteria
• To comply with legal obligations, including California Department of Real Estate regulations
• To improve our website and services
• To protect against fraud and unauthorized transactions
• To enforce our Terms of Service
• With your consent, to send marketing communications about our services

How We Share Your Information

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (e.g., email services, website hosting, CRM systems)
• Transaction Parties: Other parties involved in real estate transactions (e.g., escrow companies, title companies, lenders, inspectors) as necessary to complete transactions
• MLS and Real Estate Networks: When listing your property or searching for properties on your behalf
• Legal and Regulatory: When required by law, court order, or government regulations, including the California Department of Real Estate
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

We do not sell your personal information. Under the CCPA/CPRA, "sale" has a specific definition, and we do not engage in such practices.

Your California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information (though we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Limit Use of Sensitive Personal Information: You can limit our use of sensitive personal information to what is necessary for providing services

To exercise these rights, please contact us at [email protected] or call us at the number listed on our Contact page. We will respond to verifiable requests within 45 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including California Department of Real Estate record-keeping requirements, which mandate retention of transaction records for a minimum of 3 years), resolve disputes, and enforce our agreements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Visitors

Our services are primarily directed at residents of the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our services, you consent to this transfer.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, including MLS listings, lender websites, and other real estate service providers. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

California Department of Real Estate

Helios Realis Group is operated by the Khachatryan & Mei Team under Big Block LPT Realty, which is licensed by the California Department of Real Estate. For information about real estate licensing and consumer protection, visit: www.dre.ca.gov